Terms and Conditions

Last Updated: September 2026

1. About Us

This website is operated by Aurora World Ltd. ("Aurora", "we", "our" or "us").

Registered Office:

Aurora House
Hampshire International Business Park
Crockford Lane
Basingstoke
RG24 8WH
United Kingdom

Telephone: +44 (0)1256 374260

Email: info@auroraworld.co.uk

Company Registration Number: 03315056

VAT Registration Number: GB686721889

Aurora World Ltd is a company registered in England and Wales. 

Aurora World Ltd forms part of the global Aurora World group of companies operating internationally.

2. Acceptance of These Terms

By accessing this website, creating an account, placing an order or using any of our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should not use this website.

3. Eligibility

Orders may only be placed by individuals aged 18 years or over and who are legally capable of entering into binding contracts.

4. Products

We make every effort to ensure that product descriptions, specifications, images and pricing information are accurate.

However:

  • colours may vary depending on screen settings;
  • packaging may vary from images shown;
  • product availability cannot be guaranteed;
  • minor differences between images and products may occur.

We reserve the right to discontinue products or amend specifications without prior notice.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase products from us.

After placing an order, you will receive an order acknowledgement email confirming receipt of your order.

This acknowledgement does not constitute acceptance of your order.

A legally binding contract is formed only when we send you a dispatch confirmation email confirming that your goods have been shipped.

We reserve the right to refuse or cancel any order before dispatch for reasons including:

  • product unavailability;
  • pricing errors;
  • suspected fraud;
  • payment issues;
  • suspected commercial resale activity.

6. Pricing and Payment

All prices displayed on the website are shown in Pounds Sterling (£ GBP).

Where applicable, prices include UK VAT. Delivery charges are shown separately during checkout.

We reserve the right to change prices at any time.

Payment must be received and authorised before goods are dispatched.

Payments may be processed by approved third-party payment providers.

We do not store payment card information.

7. Delivery

Delivery options, estimated delivery times and applicable charges are displayed during checkout.

Delivery dates are estimates only and are not guaranteed.

We are not liable for delays outside our reasonable control, including:

  • courier delays;
  • customs delays;
  • weather disruption;
  • transport interruptions.

Risk in the products passes to you when the products are delivered to the delivery address provided.

Ownership of products transfers only when full payment has been received.

8. International and EU Orders

We offer delivery to selected international destinations, including countries within the European Union.

Customers outside the United Kingdom may be responsible for local customs duties, import taxes, VAT, handling fees or similar charges imposed by local authorities.

Such charges are the responsibility of the customer unless expressly stated otherwise during checkout.

9. Returns and Cancellation Rights

Consumers purchasing products online may have the right to cancel their purchase within 14 days of receiving the goods under applicable consumer legislation.

Further details regarding:

  • cancellation rights;
  • returns procedures;
  • refunds;
  • exclusions;

are available in our Returns & Refund Policy and Withdrawal Form.

Nothing in these Terms limits or excludes any statutory cancellation rights available under applicable law.

Please refer to our Returns & Refund Policy and Withdrawal / Cancellation Form for full details.

10. Faulty, Damaged or Incorrect Products

If you receive products that are:

  • faulty;
  • damaged;
  • defective; or
  • not as described,

please contact us as soon as reasonably possible.

Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

11. Product Safety

Our products should be used in accordance with:

  • age recommendations;
  • safety instructions;
  • warnings;
  • care labels; and
  • packaging guidance.

Adult supervision may be required for certain products.

Customers are responsible for ensuring products are suitable for the intended recipient.

12. Customer Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate and complete information when creating an account.

We reserve the right to suspend or terminate accounts where:

  • false information is supplied;
  • fraudulent activity is suspected;
  • these Terms are breached.

13. Intellectual Property

All content on this website is protected by intellectual property laws.

This includes:

  • trademarks;
  • logos;
  • brand names;
  • product names;
  • photographs;
  • illustrations;
  • graphics;
  • videos;
  • website content;
  • character names and licensed properties.

All rights are owned by Aurora World Ltd or its licensors.

No content may be copied, reproduced, distributed, modified or commercially exploited without our prior written consent.

14. User Conduct

You agree not to:

  • use the website unlawfully;
  • interfere with website security;
  • introduce malware or viruses;
  • copy or scrape website content;
  • impersonate another person;
  • attempt unauthorised access to systems or accounts.

We reserve the right to restrict access to users who violate these Terms.

15. Third-Party Links

Our website may contain links to third-party websites.

We have no control over third-party websites and accept no responsibility for their content, policies or practices.

Access to third-party websites is entirely at your own risk.

16. Privacy

The processing of personal information is governed by our Privacy Policy. 

The latest version can be found on our Privacy Policy page.

By using our website, you acknowledge that your personal information may be processed in accordance with that policy.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • any liability that cannot legally be excluded.

Subject to the above, Aurora World Ltd shall not be liable for:

  • indirect losses;
  • consequential losses;
  • loss of profits;
  • loss of business;
  • loss of data; or
  • loss of opportunity

arising from the use of this website or any products purchased through it.

18. Events Beyond Our Reasonable Control

We shall not be liable for failure or delay in performing our obligations where caused by circumstances beyond our reasonable control, including:

  • natural disasters;
  • industrial disputes;
  • transport disruptions;
  • acts of government;
  • pandemics;
  • telecommunications failures.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with a revised "Last Updated" date.

Continued use of the website following publication of revised Terms constitutes acceptance of those changes.

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Aurora World Ltd.

Email: info@auroraworld.co.uk

Telephone: +44 (0)1256 374260

Address:

Aurora House
Hampshire International Business Park
Crockford Lane
Basingstoke
RG24 8WH
United Kingdom